Terms & Conditions

1. Overview

Welcome to EKTHA. This website is operated by EKTHA ("we", "us", or "our"). Throughout the website, these terms refer to EKTHA and govern your access to and use of our website, products and services.

By accessing our website, browsing our collections or purchasing products from us, you agree to comply with these Terms & Conditions and our other applicable policies.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, please discontinue using our website.

2. Eligibility

By using this website, you confirm that you are legally eligible to enter into a binding agreement under applicable Indian laws. If you are using the website on behalf of another person, you confirm that you have the authority to do so.

3. Products and Descriptions

EKTHA offers women's fashion and ethnic wear, including sarees, salwar collections, festive wear and related products.

We make every effort to display product images, colours, descriptions, measurements and other details as accurately as possible.

However:

• Actual product colours may vary slightly depending on screen settings and lighting.

• Minor variations in fabric texture, prints, embroidery and finishing may occur.

• Product measurements may have slight variations.

• Product availability is subject to stock and production availability.

We reserve the right to update product descriptions, images, prices and availability when necessary.

4. Pricing and Payments

All product prices are displayed in Indian Rupees (INR), unless otherwise specified.

Applicable taxes, shipping charges and additional fees will be displayed during checkout wherever applicable.

We reserve the right to change product prices without prior notice. However, confirmed orders will be handled according to the price accepted at the time of purchase, subject to correction of genuine pricing or technical errors and applicable law.

Payments must be completed through the payment methods made available on our website.

5. Orders and Confirmation

After placing an order, you will receive an order confirmation through the contact details provided during checkout.

Order confirmation does not necessarily mean that the order has been dispatched.

EKTHA reserves the right to review, refuse or cancel an order in circumstances such as:

• Incorrect pricing or product information.

• Suspected fraudulent transactions.

• Product unavailability.

• Incomplete or inaccurate customer information.

• Other legitimate operational or legal reasons.

If an order is cancelled after payment, any eligible refund will be processed according to our Refund Policy.

6. Order Changes and Cancellations

Customers should contact our support team as soon as possible if they wish to modify or cancel an order.

Cancellation or modification requests may be accepted only before the order enters processing, customization, stitching or dispatch, as applicable.

Orders that have already been dispatched cannot normally be cancelled.

Customized, personalized or made-to-order products may not be eligible for cancellation once production has started, subject to applicable consumer rights.

7. Shipping and Delivery

Orders will be processed and shipped according to our Shipping Policy.

Delivery timelines are estimates and may vary depending on product availability, customization, courier operations, destination and unforeseen circumstances.

EKTHA is not responsible for delays caused by courier partners or circumstances beyond reasonable control, but we will make reasonable efforts to assist customers with delivery-related concerns.

8. Returns and Refunds

Returns, exchanges and refunds are governed by our Refund Policy.

Customers must review the applicable return eligibility, reporting timelines and evidence requirements before requesting a return or refund.

Nothing in these terms is intended to restrict any consumer rights available under applicable law.

9. Website Usage

You agree not to:

• Use the website for unlawful or fraudulent activities.

• Submit false or misleading information.

• Interfere with website functionality or security.

• Attempt unauthorized access to our systems.

• Copy, reproduce or distribute website content without permission.

• Upload malicious software or harmful content.

We reserve the right to restrict access to users who violate these terms, subject to applicable law.

10. Intellectual Property

All website content, including logos, branding, photographs, product images, graphics, text, designs and other materials, belongs to EKTHA or its respective content owners.

You may not copy, reproduce, distribute, modify or commercially use any website content without prior written permission.

11. Third-Party Services

Our website may use third-party services, including payment gateways, shipping providers, analytics services and other integrations.

These services may operate under their own terms and privacy policies. EKTHA is not responsible for the independent policies or practices of third-party service providers.

12. Limitation of Liability

To the extent permitted by applicable law, EKTHA shall not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in this section excludes liability that cannot legally be excluded or limits your statutory consumer rights.

13. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge that your information may be collected and processed as explained in that policy.

14. Changes to These Terms

EKTHA reserves the right to update or modify these Terms & Conditions from time to time.

Any revised terms will be published on this page with an updated date. Continued use of our website after such changes will be subject to the revised terms, as permitted by law.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA], subject to applicable consumer protection laws.

16. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Brand: EKTHA
Business Name: [REGISTERED BUSINESS NAME]
Email: [CUSTOMER SUPPORT EMAIL]
Phone / WhatsApp: +918136986999
Business Address: EKTHA QMF4+F9G, Parakkunnam, Palakkad, Kerala 678001
Website: [EKTHA WEBSITE URL]