Shipping Policy

1. Overview

At EKTHA, we aim to deliver your favourite fashion collections safely and efficiently.

This Shipping Policy explains how orders are processed, dispatched and delivered after purchase through our website.

2. Order Processing

Orders are processed after successful payment confirmation or verification of an approved payment method.

Once an order is confirmed, our team begins processing it.

Processing time may vary depending on:

• Product availability.

• Order volume.

• Product preparation requirements.

• Customization or stitching requirements.

• Festive and seasonal demand.

3. Order Dispatch Timeline

For ready-to-ship products, orders are generally dispatched within [2–5 BUSINESS DAYS] after order confirmation.

For customized, made-to-order or stitched products, additional preparation time may be required.

The estimated processing or dispatch timeline for such products will be communicated wherever applicable.

4. Shipping Locations

EKTHA currently provides shipping to serviceable locations across [INDIA / SPECIFY COUNTRIES] through selected courier and logistics partners.

Delivery availability depends on the courier serviceability of the customer's PIN code.

For locations outside our standard delivery coverage, please contact our customer support team before placing an order.

5. Shipping Charges

Shipping charges will be displayed during checkout wherever applicable.

Charges may vary depending on:

• Delivery location.

• Package weight and dimensions.

• Courier service.

• Special delivery requirements.

Any applicable additional charges will be communicated before order confirmation.

6. Estimated Delivery Time

Estimated delivery timelines after dispatch are:

• Within Kerala: [2–5 BUSINESS DAYS]

• Other locations in South India: [3–7 BUSINESS DAYS]

• Other parts of India: [5–10 BUSINESS DAYS]

These are estimated timelines and not guaranteed delivery dates.

Actual delivery may vary depending on the destination, courier partner and external circumstances.

7. Order Tracking

Once your order is dispatched, tracking details will be shared through the registered email address or mobile number, where available.

Customers can use the tracking details provided to follow their shipment.

If tracking information is not received, please contact our support team with your order number.

8. Delivery Delays

Delivery delays may occur due to circumstances such as:

• Weather conditions and natural disasters.

• Public holidays and regional restrictions.

• Courier service disruptions.

• High order volumes during festive seasons.

• Transportation or logistical issues.

• Incorrect or incomplete delivery addresses.

EKTHA will make reasonable efforts to coordinate with courier partners and assist customers in resolving delivery concerns.

9. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information during checkout.

If an order is returned to us because of an incorrect address, incomplete contact details or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipment, subject to the circumstances and applicable law.

Please ensure that someone is available to receive the package at the delivery address.

10. Damaged Packages

If your package appears visibly damaged or tampered with upon delivery, please:

• Take photographs of the package.

• Record an unedited unboxing video.

• Contact our customer support team within 48 hours of receiving the shipment.

Please retain the original packaging and all included items until the issue has been reviewed.

11. Delivery Confirmation

An order will generally be considered delivered when the courier partner records successful delivery at the provided address or to an authorized recipient.

If your tracking information shows delivered but you have not received the package, please contact us immediately so that we can investigate with the courier partner.

12. Contact and Support

For shipping and delivery-related enquiries, please contact:

Brand: EKTHA
Email: [CUSTOMER SUPPORT EMAIL]
Phone / WhatsApp: +918136986999
Business Address: EKTHA QMF4+F9G, Parakkunnam, Palakkad, Kerala 678001
Website: [EKTHA WEBSITE URL]